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Messenger style first launch not in custom style


I have integrated intercom in React Native using official github library

https://github.com/intercom/intercom-react-native/p>

and it works great, but when user open messenger for the first time it displayed in default style (blue color). after that it detect the custom messenger color (changed in Intercom settings) and displayed it as expected.

 

I hope you will find time to help us to fix this issue.

 

Issue similar to https://github.com/tinycreative/react-native-intercom/issues/232/p>

Best answer by Racheal

Hey @abdulsalam​ Racheal from the support engineer team here 👋

 

Are multiple users reporting this behavior? It appears there is an older version being presented on first load for some reason. Could you try deleting and re-installing your app and see if the issue persists?

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3 replies

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  • Expert User
  • 1152 replies
  • October 12, 2021

Hello @abdulsalam​ ,

 

Can you provide a screenshot from the messenger settings configuration for both visitors and users?

 

Also if you provide a website or console log that would be great.


  • Author
  • New Participant
  • 1 reply
  • October 13, 2021

Thank you @roy s11​ for prompt replay.

 



expected1actual1expectedactual


Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • November 15, 2022

Hey @abdulsalam​ Racheal from the support engineer team here 👋

 

Are multiple users reporting this behavior? It appears there is an older version being presented on first load for some reason. Could you try deleting and re-installing your app and see if the issue persists?


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