Skip to main content
Answered

Open conversation in messenger custom app

  • March 30, 2022
  • 1 reply
  • 41 views

Hi!

 

I am currently developing a custom app to connect Intercom with our Helpedesk platform (JIRA) and I have a cuestion about a feature that I don't know if it's possible to use.

 

We are showing our customers a Live Canvas in the Messenger home screen with their opened issues wich are linked with Intercom conversations. What we want to achieve is that the user can click on the elements to open the corresponding conversation in the messenger (we have the related conversation ID stored in our server).

 

Is there a way to trigger the action of opening a conversation in the messenger through a canvas or via javascript?

 

Thanks for your help!

Best answer by Lisa B11

Hey @roberto​ 👋

 

There currently is no way of opening a conversation in the Messenger through a canvas or javascript i'm afraid. Good shout for a feature request over @Product Wishlist​ 🙌

View original
Did this topic help you find an answer to your question?

1 reply

Forum|alt.badge.img+5
  • Employee
  • 250 replies
  • Answer
  • April 4, 2022

Hey @roberto​ 👋

 

There currently is no way of opening a conversation in the Messenger through a canvas or javascript i'm afraid. Good shout for a feature request over @Product Wishlist​ 🙌


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings