Open Messenger into new conversation

Question

I saw the JavaScript API Methods (https://developers.intercom.com/installing-intercom/docs/intercom-javascript to open Messenger directly into the home screen, the conversation list, and a new conversation. Is there a way to open the Messenger into the newest conversation via API?

Daniel M15 · Accepted Answer

Hey @jamie k​! Daniel from Customer Support Engineering here &#128295;At the moment, it isn't possible to open the Messenger on the most recent conversation of a user. Opening the Messenger on the conversation list with Intercom('show') is the closest functionality we have like this &#128077; If this is something that you'd like to see implemented in the future, make sure to drop it in our Product Wishlist Group &#128522; And remember to keep your eyes on our Built For You page to stay up to date with all of our latest product announcements and updates &#128064;

Jamie K · Answer

Thanks! We found a work-around by opening the Messenger into a new conversation and setting up a bot to reply to new conversations.

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