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Answered

Open Messenger into new conversation


I saw the JavaScript API Methods (https://developers.intercom.com/installing-intercom/docs/intercom-javascript to open Messenger directly into the home screen, the conversation list, and a new conversation.

 

Is there a way to open the Messenger into the newest conversation via API?

Best answer by Daniel M15

Hey @jamie k​! Daniel from Customer Support Engineering here 🔧 

 

At the moment, it isn't possible to open the Messenger on the most recent conversation of a user. Opening the Messenger on the conversation list with Intercom('show') is the closest functionality we have like this 👍

 

If this is something that you'd like to see implemented in the future, make sure to drop it in our Product Wishlist Group 😊 And remember to keep your eyes on our Built For You page to stay up to date with all of our latest product announcements and updates 👀

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Daniel M15
Employee
  • Employee
  • 240 replies
  • Answer
  • June 17, 2022

Hey @jamie k​! Daniel from Customer Support Engineering here 🔧 

 

At the moment, it isn't possible to open the Messenger on the most recent conversation of a user. Opening the Messenger on the conversation list with Intercom('show') is the closest functionality we have like this 👍

 

If this is something that you'd like to see implemented in the future, make sure to drop it in our Product Wishlist Group 😊 And remember to keep your eyes on our Built For You page to stay up to date with all of our latest product announcements and updates 👀


  • Author
  • New Participant
  • 1 reply
  • June 20, 2022

Thanks! We found a work-around by opening the Messenger into a new conversation and setting up a bot to reply to new conversations.


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