Remove/ change 'Ask a Question' text on bot & remove reply time

Question

We need to be able to remove or at least change the text on the bot messenger that says ‘Ask a question’. Can anyone explain how to do this please? We’re only using intercom for outbound communications so people can’t ask us a question,  Also, how can I remove the typical reply time. I’ve turned off the ‘share your typical reply time’ in the bot settings.  Thank you!

Shauna · Accepted Answer

Hey@Lucinda Owen👋🏼 Shauna here from Support!Are you referring to the ‘start a conversation button’ ⬇️You can edit this here. Note 📌 - You need to set this for both ‘visitors’ & ‘users’ separately.______________________________________________________________To turn off your ‘typical reply time’ ⬇️You will need to do this here.Note 📌 - You need to set this for both ‘visitors’ & ‘users’ separately.

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