Remove/ change 'Ask a Question' text on bot & remove reply time

  • 23 November 2023
  • 1 reply

We need to be able to remove or at least change the text on the bot messenger that says ‘Ask a question’. Can anyone explain how to do this please? We’re only using intercom for outbound communications so people can’t ask us a question, 


Also, how can I remove the typical reply time. I’ve turned off the ‘share your typical reply time’ in the bot settings. 


Thank you!


Best answer by Shauna 24 November 2023, 15:27

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Hey @Lucinda Owen 👋🏼 Shauna here from Support! 

Are you referring to the ‘start a conversation button’ ⬇️

You can edit this here. Note 📌 - You need to set this for both ‘visitors’ & ‘users’ separately. 


To turn off your ‘typical reply time’ ⬇️

You will need to do this here. Note 📌 - You need to set this for both ‘visitors’ & ‘users’ separately.