Return unread conversation not true in Android

  • 17 September 2023
  • 2 replies

I have a trouble when using addUnreadConversationCountListener in Android platform. It is not returning the same value inside Intercom home screen.

I have created a new chat conversation automation workflow, then i back to previous screen → a unread message coming but the number of unread conversation is not increasing.


Best answer by Eden 21 September 2023, 18:25

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Userlevel 3

Hey @cnguyen 👋 Eden from the support engineer team here.


To confirm, are these new unread notifications not occurring for new messages within the same conversation? Or for a new conversation? To clarify why I’m asking, that method will count the number of unread conversations, not the number of unread replies within a single conversation.


If they are different conversations, this may require a bit more investigation and I can escalate this into a conversation with our Support team to investigate further. 


Userlevel 3
Badge +2

Hi @cnguyen, not sure if you saw the question above, If you could provide more details/ clarification, that would be really helpful, many thanks!