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Answered

User repositioning the messenger pop-up window

  • May 11, 2023
  • 1 reply
  • 305 views

Is there any way of setting the messenger to floating so that if somebody is reading the instructions they can move it out of the way of entering data? 

Best answer by Jacob Cox

Hey there @Andrea Riser !

There isn’t a way for your end users to move the Messenger around on the page. If you find that it is consistently covering a part of the page that they need to access, you can control where it is positioned in your Messenger Settings menu.

You can also create a Custom Launcher if you’d like to get rid of the default Messenger Launcher and, instead, have it pop up on the click of a button on your site/app. You can read up on how to do that in this article!

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Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • May 14, 2023

Hey there @Andrea Riser !

There isn’t a way for your end users to move the Messenger around on the page. If you find that it is consistently covering a part of the page that they need to access, you can control where it is positioned in your Messenger Settings menu.

You can also create a Custom Launcher if you’d like to get rid of the default Messenger Launcher and, instead, have it pop up on the click of a button on your site/app. You can read up on how to do that in this article!


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