Use Case:Customer uses our messenger to go through custom bot, eventually entering their contact information into the messenger when their situation is not resolved. Is there a webhook on the customer finishing the conversation in messenger so that I can submit that information to my CRM through my Lambda?

That would also do the trick in your case! The key here is to use Operator's admin_id, which you'll find by returning your list of admins through the API.

Hey @chris c13, you'd use the conversation.admin.closed webhook topic with the admin_id for Operator!

Webhook for ending conversation in Messenger?

Webhook for ending conversation in Messenger? | Community

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