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Answered

What has happened to our Intercom Messenger icon?

  • February 18, 2021
  • 1 reply
  • 80 views

What happened to the intercom icon? we now have a magnifying glass and it looks like we need to pay in order to choose our own icon. Is anyone experiencing the same issue?

Best answer by Eric Fitz

Hey @user401​, uploading a custom logo for your Messenger, through our Messenger Settings UI, is only available as part of a Premium/Scale plan.

 

However, you can still achieve this with some custom code - this article from our Help Center outlines how to build a custom launcher.

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Eric Fitz
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  • Employee
  • 1630 replies
  • Answer
  • February 19, 2021

Hey @user401​, uploading a custom logo for your Messenger, through our Messenger Settings UI, is only available as part of a Premium/Scale plan.

 

However, you can still achieve this with some custom code - this article from our Help Center outlines how to build a custom launcher.


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