Messenger not closing! Our customers cannot close the messenger when they open it. It happens sometimes not always. We have reproduced the issue only 1 time. Did you face this issue? What can be the reason?

Hey @user2546Racheal from the support engineer team here👋It looks like you have been working with my teammate Raam on this, but for future viewers:Our team found from the video provided it looked like the messenger might be installed more than once, which might be why the end user is having trouble closing the messenger.

Why can't our customers cannot close the messenger when they open it?

Why can't our customers cannot close the messenger when they open it? | Community

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