Why chat widget isn't visible in our site (missing user hashes error)? https://i.imgur.com/Ny9b2LK.png | Community
Skip to main content
Answered

Why chat widget isn't visible in our site (missing user hashes error)? https://i.imgur.com/Ny9b2LK.png

  • March 14, 2022
  • 1 reply
  • 37 views
U

The Chat Widget Messenger isn't visible in our site after installing and properly configure Magento2 extension.

We've set up APP ID key in Magento settings but it doesn't help.

 

In spite of disabled enforce identity verification we get missing user hashes error in our domain.

 

https://i.imgur.com/Ny9b2LK.png/p>

 

In the beginning We contact with extension support, but they didn't find any problem with extension.

 

Could You help us to solve this problem, please?

Best answer by Lisa B11

Hey @user2336​ 👋

 

Would you mind sending us a message through the Messenger with the details shared above and our Intercom support team can look into this for you 🙌

1 reply

L
Employee
Forum|alt.badge.img+5
  • Lisa B11Employee
  • Employee
  • Answer
  • March 21, 2022

Hey @user2336​ 👋

 

Would you mind sending us a message through the Messenger with the details shared above and our Intercom support team can look into this for you 🙌

Terms & ConditionsAccessibility statement