This is the state of the opening for all/new users/visitors. Obviously once started a conversation it changes. This is not the welcome screen - how do we change this?
Answered
Why does our Intercom open up on the message page not Welcome screen?
Best answer by Lisa B11
Hey @user2196 👋
That might be because of the way you have Intercom installed, it's possible there's some code added to always open the Messenger like so. It's usually the Intercom('show'); command. Can you check with your dev team to see if that's the case?
+5- Employee
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