I have determined that Our iPad app is experiencing Airplay issues that are being caused by the Intercom API.
Setup:
Intercom.setApiKey(apiKey, forAppId: appId)
let userAttributes = ICMUserAttributes()
userAttributes.userId = user.userID
Intercom.setUserHash(userHash)
Intercom.loginUser(with: userAttributes)
Steps to reproduce:
- cold launch the app
- Have above code run for Authenticated users
- Turn on Airplay to TV or Apple TV
- Issue: External screen is black
Note: Turning airplay off and back on solves the issue.
Troubleshooting:
Commenting the following lines of code solves the issue:
Intercom.setUserHash(userHash)
Intercom.loginUser(with: userAttributes)
I have tried disabling Intercom swizzling as per your documentation but it has no affect.
Currently using Intercom 17.4.0
Given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch via the Messenger 