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Engage users of your mobile app with an onboarding and support experience powered by Intercom

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440 Topics
Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 18.7.3

Release Date: 16-05-2025 🐛 Bug Fixes Fixes a bug that could cause a crash when dismissing multiple in app notifications. Fixes a bug that could cause a crash when trying to close a note using the x button.

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Brian B11
Intercom Team
Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 18.7.2

Release Date: 06-05-2025 🚀 Enhancements Improved handling of conversations merged across channels and conversations merged between users.

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Brian B11
Intercom Team
Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 18.7.1

Release Date: 23-04-2025 🚀 Enhancements Some improvements to the rendering and height management of messenger apps.

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Brian B11
Intercom Team
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siperssoNew Participant
asked in Mobile SDKs
Android: Disable notification Bubble?

Hi! Evaluating Intercom now as a potential replacement for my previous support system. Setup has been great so far! However, I do see one potential showstopper in the Android SDK. When receiving a push notification it is possible to open the intercom messages directly from the notification, and then have a permanent “chat bubble” on the home screen. We are a very small team with a large userbase, and can’t have a direct line to support available on users home screens. Is there a way to disable this? I do want users to get notified when there is a new message, and it could be fine to open the messenger directly. However, to show a permanent chat bubble on the home screen is not something I am comfortable with. Can you disable this in some way?

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Paul Byrne
Intercom Team
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Mario GarciaNew Participant
asked in Mobile SDKs
iOS build error using @intercom/intercom-react-native with Expo SDK 53 (React Native 0.79)

HelloAfter upgrading my app to Expo SDK 53 (React Native 0.79), the iOS build fails when using @intercom/intercom-react-native.Error message:❌  (ios/Tikin/AppDelegate.swift:1:2)> 1 | #import <IntercomModule.h>    |  ^ no macro named 'import'  2 | import Expo  3 | import React  4 | import ReactAppDependencyProvider› 1 error(s), and 3 warning(s)This line appears in the generated AppDelegate.swift:#import <IntercomModule.h>But #import is not valid in Swift files — this causes the build to fail.Environment: Expo SDK: 53 React Native: 0.79 @intercom/intercom-react-native version: [insert version if known] Build: EAS Build for iOS It seems the native module is injecting Objective-C code (#import) into a Swift file. Is there an update or change needed for compatibility with SDK 53 and RN 0.79?

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Paul Byrne
Intercom Team
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JuanFragaNew Participant
asked in Mobile SDKs
[Android] IllegalStateException in TaskStackBuilder when processing push notifications

Hi Intercom team,We're encountering a crash in our production app related to the Intercom SDK when processing push notifications. The error occurs in TaskStackBuilder.getPendingIntent() with the following stack trace:  Fatal Exception: java.lang.IllegalStateException: No intents added to TaskStackBuilder; cannot getPendingIntent at androidx.core.app.TaskStackBuilder.getPendingIntent(TaskStackBuilder.java:333) at androidx.core.app.TaskStackBuilder.getPendingIntent(TaskStackBuilder.java:313) at io.intercom.android.sdk.m5.push.ConversationDeepLinkRouterKt.buildBasePendingIntent(ConversationDeepLinkRouter.kt:85) at io.intercom.android.sdk.m5.push.ConversationDeepLinkRouterKt.buildIntentForDeepLinkScreen(ConversationDeepLinkRouter.kt:42) at io.intercom.android.sdk.m5.push.ui.DeepLinkStylePushUIKt.buildDeepLinkNotification(DeepLinkStylePushUI.kt:44) at io.intercom.android.sdk.m5.push.IntercomNotificationHandler$processDeepLinkPushNotification$1.in

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d4rkyplNew Participant
asked in Mobile SDKs
Expo SDK 53 support

Hello,It seems that the @intercom/intercom-react-native is not compatible with Expo SDK 53. it fails to build with the following error:> 1 | #import <IntercomModule.h> | ^ no macro named 'import' 2 | import Expo 3 | import FirebaseCore 4 | import ReactAre there any plans to support it?

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Matias TebeleConnector
asked in Mobile SDKs
Prevent users from opening multiple conversations doesn't work

Hi! I have the “Prevent users from opening multiple conversations” option enabled in Intercom settings, but when calling Intercom.presentMessageComposer(); from my React Native app, it always creates a new conversation instead of navigating to the existing one.Is this the expected behavior, a known issue, or am I missing something in the implementation?What’s the best way to handle this scenario?Thanks!

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Intercom Team
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Jeet VaniNew Participant
asked in Mobile SDKs
I'm currently facing a build error in my React Native Android project while integrating the @intercom/intercom-react-native package.

Here are the errors:  jetified-intercom-sdk-base-15.10.3-runtime.jar: D8: java.lang.NullPointerException: Cannot invoke "String.length()" because "<parameter1>" is nullWhat I’ve Tried: Checked build.gradle for SDK version compatibility Cleaned and rebuilt project (./gradlew clean && ./gradlew build) Searched through Intercom docs and changelogs Looked at open issues in the GitHub repo My Setup: React Native version: 072 Intercom SDK version: 15.10.3   Gradle: 8.0.1 Questions: Are these methods deprecated or moved to a different namespace? Is there a recommended way to check login state and fetch user attributes in the latest SDK? Should I downgrade to a previous version of the Intercom SDK? Any help is greatly appreciated!

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FelipeNew Participant
asked in Mobile SDKs
Problema con getUnreadConversationCount() en React Native: siempre retorna 0 aunque hay mensajes no leídos

Hola comunidad,Estoy integrando Intercom en una app React Native (bare, usando EAS Build, no Expo Go) y tengo el siguiente problema:Uso el método Intercom.getUnreadConversationCount() para mostrar un badge de mensajes no leídos.El usuario está correctamente identificado (userId y email coinciden con los del panel web).Desde el panel web de Intercom, envío mensajes al usuario (tanto desde un agente humano como desde el bot).En el panel web, los mensajes aparecen como “Not seen” para el usuario.Sin embargo, en la app, el método getUnreadConversationCount() siempre retorna 0, incluso después de recibir mensajes nuevos y refrescar el conteo.Ya probé con mensajes automáticos/bot y tampoco se refleja el conteo.No necesito push notifications, solo quiero mostrar el número de mensajes no leídos.Estoy usando la última versión de @intercom/intercom-react-native y la integración nativa está bien (la mensajería funciona).¿Alguien ha tenido este problema?¿Hay alguna limitación conocida en el SDK de

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Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 18.7.0

Release Date: 11-04-2025 🚀 Enhancements We've added a new API to enable setting JWTs in the Messenger. This should be called before any user login. To learn more go here. Resolved some differences between the registration of unidentified and identified users of iOS and Android. Both platforms now have matching implementations.

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CurwerConnector
asked in Mobile SDKs
QuickReplies - Conversation not started when using quick replies.

Hi. This is on both Android (1.16.0) and iOS (18.7.2). When I start a conversation with the AI chatbot and use one of our predefined quick replies I need to wait until the textfield appears and then send a new text message or send a GIF before the AI reacts to the first quick replie I sent. This feels like a bug in the implementation and of course the chat should start right away if the user uses the quick replie feature, 

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CurwerConnector
asked in Mobile SDKs
java.lang.NoSuchMethodError: No static method FlowRow

Hi, So I’ve implemented the Intercom SDK into our Android app the past few days and stumbled in to a strange thing. The SDK crash as I’m trying to open the write message view with this error.java.lang.NoSuchMethodError: No static method FlowRow(Landroidx/compose/ui/Modifier;Landroidx/compose/foundation/layout/Arrangement$Horizontal;Landroidx/compose/foundation/layout/Arrangement$Vertical;IILandroidx/compose/foundation/layout/FlowRowOverflow;Lkotlin/jvm/functions/Function3;Landroidx/compose/runtime/Composer;II)V in class Landroidx/compose/foundation/layout/FlowLayoutKt; or its super classes (declaration of 'androidx.compose.foundation.layout.FlowLayoutKt' appears in /data/app/~~MDeJzUHvf74b7jpNmGq6Rw==/com.*.staging-7N_jvukfhGCaqNo-t2IqvQ==/base.apk)    at io.intercom.android.sdk.m5.conversation.ui.components.row.QuickRepliesKt.QuickReplies(QuickReplies.kt:38)    at io.intercom.android.sdk.m5.conversation.ui.components.row.QuickRepliesKt.ComposerSuggestions(QuickReplies.kt:88)    at io.

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wcastandNew Participant
asked in Mobile SDKs
Intercom not working on Expo SDK 53

Hi, using the latest version i manage to build the app on IOS (your last update fixed the expo plugin swift headers) but didn’t fix the sdk. now on ios presenting intercom shows a loading error (was working fine before the update to new arch and expo 53) and on android nothing happens when i call intercom.present() expo 53react 19react-native 0.79.2@intercom/intercom-react-native 8.4.0

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Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 18.2.0

Release Date: 01-11-2024 📱 New Feature Added the ability to upload files to a conversation. 🚀 Enhancements Added new API isUserLoggedIn. This enables developers to determine if a user is currently logged in to Intercom. Added new API fetchLoggedInUserAttributes. This enables developers to retrieve the attributes of the currently logged in user. 🐛 Bug Fixes Fixed some layout issues in the conversation view. Improvements to the photo previewer. Fixes some colour accessibility issues throughout the SDK. Fixes issue where clicking on the CTA in a post would not dismiss it.

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Employee
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User834New Participant
asked in Mobile SDKs
Is it possible to change the details of the push notifications payloads in order to increase the app badge count accordingly to the chat pending messages?

We did implement the intercom Integration with our mobile app and everything works like a charm BUT we realised we are sending communications to our clients over the chat but they don't seem to realise messages are waiting for them since the app badge count is zero. I'd tried to increase the value over the AppDelegate methods but can't make it increase the count when the app is not running or in background. Also tried to create a Notification Extension for the app but the criteria for the modifications won't meet since the payload of the notifications has the value mutable content set to false (mutableContent: NO)  Another way to make this work would be to send notifications as silent ones but don't know if the payload from Intercom's notifications is customisable. Any help with this subject would be much appreciated. Bests.

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Tom WagnerConnector
asked in Mobile SDKs
Intercom changing SwiftUI app's accent color?

I am working on a SwiftUI iOS app.  Building with the latest SDK (Xcode 15.4) to run on iOS 16 and above. We set our App’s accent color using the Global Accent Color Name build setting.  As soon as I include the Intercom Package via SPM our accent color is changed to the default blue.  Why is Intercom changing the accent color?

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Melvyn HillsNew Participant
asked in Mobile SDKs
Presenting secondary-level collections doesn't work on iOS SDK

Presenting secondary-level collections doesn't work on iOS SDK (opens the root help center) but works fine on Android SDK.Presenting top-level collections works as expected on both platforms.

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Jacques Reynolds
Intercom Team
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Tech Team RunnaNew Participant
asked in Mobile SDKs
Back button on helpCenterCollectionsWithIds broken on Android as of v8.2.0

As of @intercom/intercom-react-native v8.2.0 the back button after presenting content using Intercom.presentContent(IntercomContent.helpCenterCollectionsWithIds([id]))is broken on Android devices.Screenshot attached. Any help appreciated.  

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Contato OficinaNew Participant
asked in Mobile SDKs
Issue with Opening Intercom Chat via Push Notification on iOS (React Native)

Hello, I’m experiencing a problem where the Intercom chat does not open when a user taps on a push notification on iOS. I have implemented the Intercom React Native plugin as per the documentation, and the messaging functionality works perfectly. Notifications are received correctly, but tapping on them does not open the chat as expected. Environment Details: • Platform: iOS• React Native Version: 0.74• Intercom React Native Plugin Version: 8.1.0 Problem Description: • The Intercom messenger is fully integrated into my app, and users can send and receive messages without any issues.• Push notifications from Intercom are successfully delivered to the device.• According to the documentation, tapping on a push notification should automatically open the relevant chat within the app. However, this is not happening on iOS.• When I tap on a push notification while the app is closed, the app opens but does not display the chat. Instead, it remains on the previous screen or the home screen.• I

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Jonathan Juarez RuizNew Participant
asked in Mobile SDKs
App is crashing (android SDK)

Hello,We have successfully integrated your Android SDK (version 15.16.0) into our application. However, we are currently seeing a significant number of crashes reported in Firebase. Unfortunately, we haven’t been able to reproduce the issue on our side so far.Could you please help us investigate this further? Let us know if you need any additional information or logs to assist in the debugging process.Thank you in advance for your support.This is the crash:          Fatal Exception: java.lang.NullPointerException:       at androidx.compose.ui.platform.AndroidComposeView.<init>(AndroidComposeView.android.kt:788)       at androidx.compose.ui.platform.Wrapper_androidKt.setContent(Wrapper.android.kt:77)       at androidx.compose.ui.platform.AbstractComposeView.ensureCompositionCreated(ComposeView.android.kt:258)       at androidx.compose.ui.platform.AbstractComposeView.onAttachedToWindow(ComposeView.android.kt:290)       at android.view.View.dispatchAttachedToWindow(View.java:22479) 

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Oleh StasulaNew Participant
asked in Mobile SDKs
macOS SDK

Are there any plans to have macOS SDK in the near future? Specifically I want to use it for embedding the help center inside the app.

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Matias TebeleConnector
asked in Mobile SDKs
Build error on Android using React Native

Please help. I cannot build a release apk/aab, I’m getting the following error: > Task :app:compileReleaseKotlin FAILEDe: Incompatible classes were found in dependencies. Remove them from the classpath or use '-Xskip-metadata-version-check' to suppress errorse: file:///Users/builder/.gradle/caches/transforms-4/a23eb7edad52ffdf2e2ff09828f4ac13/transformed/jetified-intercom-sdk-base-15.15.1-api.jar!/META-INF/intercom-sdk-base_release.kotlin_moduleModule was compiled with an incompatible version of Kotlin. The binary version of its metadata is 2.1.0, expected version is 1.9.0.Classes that weren't resolved: > com.google.common.util.concurrent.ListenableFuture I’m using the latest version of the library (8.3.0), and my build.gradle is: buildToolsVersion = "35.0.0"minSdkVersion = 23compileSdkVersion = 35targetSdkVersion = 35ndkVersion = "26.1.10909125"kotlinVersion = "1.9.22" 

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mateusz.leszkiewicz
Intercom Team
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Gil GoldenbergNew Participant
asked in Mobile SDKs
iOS SDK Crash when sending photo

Hi - We exprience a crash in the latest version of the iOS SDK version 18.6.3 The way to reproduce the crash:1. Open Intercom in the app, start a new chat (or existing one).2. In the conversation choose to add a photo (from library or from camera)3. Before choosing to send - take the internet off (by turning on airplane mode)4. Add the photo5. Tap the ! to try again - but take no action.6. Restore the internet by disable airplane mode7. Wait for Intercom to restore the connection and send the image automatically and after the image is shown as sent (not grayed out) - Tap Try again8. crash!Reproduced 100% of the times. ScreenReco...3-39_1.MP4   

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mateusz.leszkiewicz
Intercom Team
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Cristi ConstantinNew Participant
asked in Mobile SDKs
[Android][Intercom SDK - 15.9.0] PdfRender crash

I want to report an issue we have encountered with the Intercom SDK on Android. When a user attempts to open a password-protected PDF sent by the support team, the application crashes with the following error:Fatal Exception: java.lang.SecurityException: password required or incorrect password       at android.graphics.pdf.PdfRenderer.nativeCreate(PdfRenderer.java)       at android.graphics.pdf.PdfRenderer.<init>(PdfRenderer.java:172)       at io.intercom.android.sdk.ui.preview.ui.PreviewUriKt$loadFilesAsBitmaps$1.invokeSuspend(PreviewUri.kt:269)       at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)       at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:104)       at androidx.compose.ui.platform.AndroidUiDispatcher.performTrampolineDispatch(AndroidUiDispatcher.android.kt:81)       at androidx.compose.ui.platform.AndroidUiDispatcher.access$setScheduledFrameDispatch$p(AndroidUiDispatcher.android.kt:41)       at androidx.compose.ui

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mateusz.leszkiewicz
Intercom Team
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