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Answered

[Android] "Latest Message" and "Start Conversation" Sections Missing in Turkish Language

  • April 15, 2024
  • 1 reply
  • 28 views

In Android SDK version 15.7.1, the "Recent Message" and "Start Conversation" sections fail to appear on the Home Page when the device's language is set to Turkish.

Screenshots are attached, taken on the same device, demonstrating the issue by only changing the language setting.

Could anyone help us identify the potential cause of this problem or suggest any solutions? Any advice or insights would be greatly appreciated.

 

Best answer by Jacob Cox

Hi @cagriyilmaz !

We currently have an open issue around this behavior for some Android apps that are using the Turkish language. You’ll want to chat with our support team so they can get more of your app’s specific details and add you to that issue so you’ll get updates. I’m sending you over to them now. They will reach out to you via email in the next day or so and you can provide them more details!

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Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • April 21, 2024

Hi @cagriyilmaz !

We currently have an open issue around this behavior for some Android apps that are using the Turkish language. You’ll want to chat with our support team so they can get more of your app’s specific details and add you to that issue so you’ll get updates. I’m sending you over to them now. They will reach out to you via email in the next day or so and you can provide them more details!


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