I currently use Intercom's Android SDK in my App for customer support. Previously I was using the 'io.intercom.android:intercom-sdk:15.1.4' then I updated the SDK version to 'io.intercom.android:intercom-sdk:15.8.3' (currently the latest) version. After this Android permission issues start to come i.e. Devices running Android Version 12 and below cannot grant permissions. This started happening only when I upgraded the intercom's SDK version, reverting the version to the previous one solves the issue. I am asking the user to permit access to READ_EXTERNAL_STORAGE, which is getting denied.

Hiadimon25,It’s Mat from the Support Engineering Team 😀Can you please reach out to us directly?It looks like a bug, so our product team may want to look into it.

I have same issue, any updates?

[Android] Not able to grant permission in Android in Intercom version 15.8.3

[Android] Not able to grant permission in Android in Intercom version 15.8.3 | Community

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