Hi adimon25, It’s Mat from the Support Engineering Team 
Can you please reach out to us directly?
It looks like a bug, so our product team may want to look into it.
I have same issue, any updates?
Hi moh.qasedo and sidharth, It’s Mat from the Support Engineering Team
If you are encountering a "READ_EXTERNAL_STORAGE android error," it is likely related to a permissions issue on Android where the app does not have the necessary permission to access photos or images. To resolve this, ensure that your app's AndroidManifest.xml includes the READ_EXTERNAL_STORAGE permission. This is necessary if your app has enabled attachments or features that require access to the user's external storage. Here is the specific line you should include in your AndroidManifest.xml file:
<uses-permission android:name="android.permission.READ_EXTERNAL_STORAGE"/>
This permission prompt should appear to the user when they attempt to use features that require access to their photos or files. If they have previously denied this permission, they may need to enable it manually in the app's settings under app permissions. For more detailed information and to ensure you have implemented all necessary permissions, you can refer to the Intercom Android documentation here: Intercom Android Permissions.
I’m not sure about the root of the problem, but in my case I replaced all WRITE_EXTERNAL_STORAGE with READ_EXTERNAL_STORAGE and worked! don’t forget ask for this permission in the manifest too. I would like give more information about the background of the error but I’m not sure, I think that it was some with targeting API 34 thought I don’t know why only I had problems when I used Intercom’s SDK
