App is crashing when starting on iOS 13 devices

  • 8 November 2023
  • 6 replies

I wanted to report to you a problem we faced recently.

Our application is crashing when it's starting on iOS 13.
We are using the Intercom SDK version 16.1.2.
We installed this one with Cocoapod.

It seems the SDK is referencing one Library that is available for iOS14+

Did you also experience the same issue?
I noticed the SDK should support iOS 13 in the podspec file:

Crash log:
Termination Description: DYLD, dependent dylib '/System/Library/Frameworks/UniformTypeIdentifiers.framework/UniformTypeIdentifiers' not found for '/private/var/containers/Bundle/Application/33855C68-5037-413A-B790-77EB65129A22/', tried but didn't find: '/System/Library/Frameworks/UniformTypeIdentifiers.framework/UniformTypeIdentifiers' '/System/Library/Frameworks/UniformTypeIdentifiers.framework/UniformTypeIdentifiers'Highlighted by Thread:  0

Thanks for your support.

Best answer by Laurent 20 November 2023, 09:43

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6 replies

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Hey @Laurent 


Thank you so much for sharing all the details above. It seems like you are also in contact with our team in a conversation. Our team will get back to you in the conversation once there is an update.


Many thanks!

Hey @aykut.aydin 

We have the exact same issue that @Laurent has.

Could you please tell us whether you have a fix for that? 

Thanks a lot. 



Intercom has just released a new SDK version that should fix the issue.

Userlevel 3
Badge +3

Hey @Senliol, Baris 

As Laurent also mentioned above, our team have confirmed this issue was resolved on the new SDK version (v.16.3.1) 🎉

Hello @aykut.aydin,

We've been experiencing this issue after updating the SDK from version 16.3.1 to version 16.5.1. We also checked the latest SDK version, 16.5.5, and unfortunately, the same crash persists.

This crash is quite critical as it occurs during app launch, rendering the app unusable for users on iOS 13. It would be greatly appreciated if you could look into this matter and provide your assistance.

Thank you so much for your support!

Ahmed AbdelMagied

Userlevel 3
Badge +3

Hey @Product_Team!

I see that you’ve already reached out to our team via conversation and shared your crash log with them.

They are checking this with our team as @Jacob Cox also mentioned, and you will hear back from them in the conversation once they have an update.

Many thanks!