[Bug] [iOS SDK] Keyboard disappearing after focusing the text field

Question

Hello. I’ve found this report, but didn’t find the answer, so I’ll write my own example.We are faced with similar problem, after updating to version 17.0.1 from the version 14.0.7 (video in attachment). I can’t downgrade the library to the lowest version, due to we updated it to avoid another issues, which have been fixed in 17.x.  This issue is not reproducible on versions below 16.x.x. If you’ll have any additional question, please contact me.

Ebenezer.Laleye · Accepted Answer

Hi Artem! Ebenezer here from Engineering Support👋.Thanks for the clarification!I would advise that you write into us with this issue throughthe Messenger.We’ll be able to investigate this more thoroughly

Joseph G11 · Answer

Hey @Artem ChernousovThe latest version of the Intercom iOS SDK is 17.1.1Would you be able to update to the latest version and see if the issue persists please? If you’re able to reproduce the issue can you give specific steps please? For example, does this happen in all text fields via the iOS app or just with this Survicate survey you have here?

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded