Skip to main content
Answered

Can you change the Data Hosting Region Configuration at runtime (mobile SDK)?

  • September 18, 2024
  • 2 replies
  • 36 views

Is it possible to change the Data Hosting Region Configuration at runtime? We’re using native Android and iOS apps. The documentation says we need to set the region in the AndroidManifest or the plist (iOS). But we have US and AU customers. Attempting to just change the app ID and API key grabs most of the helpful stuff (I can see the icon color changing for example...) but when opened, the Intercom app just says “Something’s gone wrong.”

Are mobile apps able to support multiple regions with Intercom?

Best answer by Ebenezer.Laleye

Hi @danjorquera ! Ebenezer here from Engineering Support👋.

I don’t think this is currently possible, what I can do is submit this as a feature request to the R&D team and see if this something they can implement.

View original
Did this topic help you find an answer to your question?

2 replies

Forum|alt.badge.img+4
  • Intercom Team
  • 187 replies
  • Answer
  • September 24, 2024

Hi @danjorquera ! Ebenezer here from Engineering Support👋.

I don’t think this is currently possible, what I can do is submit this as a feature request to the R&D team and see if this something they can implement.


  • Author
  • New Participant
  • 1 reply
  • September 25, 2024

Thank you, Ebenezer. Yes, please submit this as a feature request!


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings