Cannot register device token in Ios

Question

We use @capacitor/intercom plugin to use Intercom in Ionic app. According to logs device token is passed inside the plugin. And user is registered in Intercom. But without device token. So it is unable to send push notification to it

Racheal · Accepted Answer

Hey@alex.ionicRacheal from the support engineer team here👋Just as a heads up, sinceyou're using a third partythat's not supported by uswe're going to be very limited in how much insight we can provide here, as we just don’t have the knowledge of capacitor. For context, other customers have faced significant issues with it in the past that we didn't have the resources to help troubleshoot with- typically reaching out to their support team will be more helpful!If you are able to, I’d suggest following ouriOS docs here to properly register the device token and see if that fixes things for you!

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