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Crash on iOS reported in Firebase Crashlytics

  • 20 May 2024
  • 1 reply
  • 105 views

SDK version: 16.6.1

We’re unable to reproduce this issue, but it seem to occur in Intercom chat.

Here’s the crashlog:

IntercomSDK_saveViewHierarchy
com.apple.main-thread
0 libsystem_kernel.dylib 0x1808 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x5008 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x4f20 mach_msg_overwrite + 436
3 libsystem_kernel.dylib 0x4d60 mach_msg + 24
4 CoreFoundation 0x53f5c __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x53600 __CFRunLoopRun + 1208
6 CoreFoundation 0x52cd8 CFRunLoopRunSpecific + 608
7 GraphicsServices 0x11a8 GSEventRunModal + 164
8 UIKitCore 0x40a90c -[UIApplication _run] + 888
9 UIKitCore 0x4be9d0 UIApplicationMain + 340
10 Runner 0xbf74 main + 12 (AppDelegate.swift:12)
11 ??? 0x1b2aa9e4c (Missing)

com.apple.uikit.eventfetch-thread
0 libsystem_kernel.dylib 0x1808 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x5008 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x4f20 mach_msg_overwrite + 436
3 libsystem_kernel.dylib 0x4d60 mach_msg + 24
4 CoreFoundation 0x53f5c __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x53600 __CFRunLoopRun + 1208
6 CoreFoundation 0x52cd8 CFRunLoopRunSpecific + 608
7 Foundation 0xc7e4c -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
8 Foundation 0xc7c9c -[NSRunLoop(NSRunLoop) runUntilDate:] + 64
9 UIKitCore 0x41e640 -[UIEventFetcher threadMain] + 420
10 Foundation 0xde718 __NSThread__start__ + 732
11 libsystem_pthread.dylib 0x606c _pthread_start + 136
12 libsystem_pthread.dylib 0x10d8 thread_start + 8

 

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Best answer by Ebenezer.Laleye 30 May 2024, 17:47

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1 reply

Userlevel 3
Badge +4

Hi @kevin do ! Ebenezer here from Engineering Support👋.

If you update to the latest intercom-ios SDK v17.0.1, do you still see this issue? This new release resolves an issue that was causing a crash with chats.

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