Crash when [ICMHTTPBridge updateUser] method called

Question

Encountered a new crash on our latest release. So far there's only been one crash but because we set our outbound rules to a set of people I'm just slightly concerned if it might be a bigger issue if we don't actually have the filters. Some more details below: Currently version of the app in the store has:Intercom SDK - 8.1.0Compiled on XCode 12.4Support iOS 12.0 and higher. The error is occurring on iOS version 12.1.1 iPad 6th gen (our app only supports iPhone) Here's the full stack trace:Crashed: com.apple.main-thread0 MyApp          0x10325a590 +[ICMAppEnvironmentChecker stringForDeviceTokenEnvironment:] + 829241 MyApp          0x10329659c -[ICMDeviceData init] + 1851722 MyApp          0x10323c1fc +[ICMHTTPClient updateUserWithUserAttributes:newSession:sentFromBackground:carouselVisible:success:error:] + 2649723 MyApp          0x103227d10 +[ICMHTTPBridge updateUser:] + 1817924 MyApp          0x10324ab50 +[ICMBridge ping] + 188605 CoreFoundation         0x1ca8db94c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 206 CoreFoundation         0x1ca8db918 ___CFXRegistrationPost_block_invoke + 647 CoreFoundation         0x1ca8dae08 _CFXRegistrationPost + 3928 CoreFoundation         0x1ca8daab4 ___CFXNotificationPost_block_invoke + 969 CoreFoundation         0x1ca852c90 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 140410 CoreFoundation         0x1ca8da540 _CFXNotificationPost + 69611 Foundation           0x1cb2ebca0 -[NSNotificationCenter postNotificationName:object:userInfo:] + 6812 UIKitCore           0x1f7871324 -[UIApplication _stopDeactivatingForReason:] + 135613 UIKitCore           0x1f71186fc __125-[_UICanvasLifecycleSettingsDiffAction performActionsForCanvas:withUpdatedScene:settingsDiff:fromSettings:transitionContext:]_block_invoke + 47614 UIKitCore           0x1f711955c _performActionsWithDelayForTransitionContext + 11215 UIKitCore           0x1f71184b4 -[_UICanvasLifecycleSettingsDiffAction performActionsForCanvas:withUpdatedScene:settingsDiff:fromSettings:transitionContext:] + 24816 UIKitCore           0x1f711d3a0 -[_UICanvas scene:didUpdateWithDiff:transitionContext:completion:] + 36817 UIKitCore           0x1f7462e60 -[UIApplicationSceneClientAgent scene:handleEvent:withCompletion:] + 46818 FrontBoardServices       0x1cd3a46e4 __80-[FBSSceneImpl updater:didUpdateSettings:withDiff:transitionContext:completion:]_block_invoke.359 + 22819 libdispatch.dylib       0x1ca3a6484 _dispatch_client_callout + 1620 libdispatch.dylib       0x1ca349e10 _dispatch_block_invoke_direct$VARIANT$mp + 22421 FrontBoardServices       0x1cd3e2a9c __FBSSERIALQUEUE_IS_CALLING_OUT_TO_A_BLOCK__ + 4022 FrontBoardServices       0x1cd3e2728 -[FBSSerialQueue _performNext] + 41623 FrontBoardServices       0x1cd3e2d44 -[FBSSerialQueue _performNextFromRunLoopSource] + 5624 CoreFoundation         0x1ca8fd1f0 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 2425 CoreFoundation         0x1ca8fd170 __CFRunLoopDoSource0 + 8826 CoreFoundation         0x1ca8fca54 __CFRunLoopDoSources0 + 17627 CoreFoundation         0x1ca8f7920 __CFRunLoopRun + 104028 CoreFoundation         0x1ca8f71f0 CFRunLoopRunSpecific + 43629 GraphicsServices        0x1ccb70584 GSEventRunModal + 10030 UIKitCore           0x1f787b4c0 UIApplicationMain + 21231 MyApp            0x102854bac main + 2232 libdyld.dylib         0x1ca3b6bb4 start + 4Maybe someone else has encountered the same issue and would be great to see how to replicate it as I haven't been able to myself, unless this is something that's just occuring in the background.

Eric Fitz · Accepted Answer

Hey @ingrid s​, I can see that you've also written into our Support team about this, they'd be best placed to help you here with an issue specific to your own workspace!

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