Answered

Display Help Center and launcher icon concurrently

  • 6 March 2024
  • 1 reply
  • 18 views

I'm using Intercom Android SDK And when I'm using the old version, like 12.5.3 I'm able to displayHelpCenter page with the Messenger launcher button in bottom right But when I upgrade to newer version, not sure which version exactlyex : newest version 15.6.3 I call displayHelpCenter and setLauncherVisibility VISIBLE with the same code The launcher icon cannot show above the Help Center home screen (It seems like displayed below the Help Center activity page) In old version 12.5.3 my old code : 
Intercom.client().displayHelpCenter()
Intercom.client().setLauncherVisibility(Intercom.Visibility.VISIBLE)
After upgrade to version 15.6.3 my code : 
Intercom.client().present(IntercomSpace.HelpCenter)
Intercom.client().setLauncherVisibility(Intercom.Visibility.VISIBLE)
Is it possible to display launcher icon above the Help Center activity page?
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Best answer by bernice 11 March 2024, 15:39

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Userlevel 3
Badge +4

Hi @Kuobrothers Jeff! Given the nature of this and that we’ll likely need some further details here, I’m going to pass this over to the team as a Conversation to take further action on this issue for you. You’ll get a response from us via the Messenger in your workspace 💬

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