We’re using Intercom Android SDK 15.1.3. We use the Intercom.client().present() API to show the help center in our app.Our app currently requires READ_EXTERNAL_STORAGE permission and the only reason for this permission is for Intercom’s image attachments feature.From Android documentation, on API 33, READ_EXTERNAL_STORAGE is replaced with more granular permissions like READ_MEDIA_IMAGES etc. However, it also states that you can use the PhotoPicker to get the same behaviour without any permissions; and with the jetpack library PhotoPicker is available all the way back to API 19.My question is: Does Intercom Android SDK use PhotoPicker? What about on pre-API 33?The only reference to this I see is in the changlog for Intercom Android SDK v12.5.3 but it is not clear what that means for an app that integrates this SDK.

Hey there @Kiran Rao!I heard back from our team regarding your PhotPicker question:“From Intercom SDK Version 15.1.0, we no longer requireREAD_EXTERNAL_STORAGE. We have replaced withPhotoPickerfor the latest Android OS versions. Based onGoogle's doc, the PhotoPicker is available for most devices from Android 11. For older devices, we use theOPEN_DOCUMENTas the fallback mechanism and it as well doesn't require any permission to be set from the customer’s end.”I hope that’s helpful!

@sean.reidThe docs are still outdated and from what I can tell, also need RECORD_AUDIO added as well since for some reason Intercom opted to add that functionality in rather than using voice inputs commonly available on Android keyboards and available on iOS as well.

Does Intercom SDK on Android use the PhotoPicker API for the image attachments feature?

Does Intercom SDK on Android use the PhotoPicker API for the image attachments feature? | Community

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