How does Enabled Push Messaging get updated?

Question

We have Enabled Push Messaging being set to True or Unknown correctly when a user creates an account and opts in to notifications (True) or skips it (Unknown). However, if a user turn off notifications via their phone settings (not via the app) Enabled Push Messaging is not updated. How is this supposed to work?

Cam G. · Accepted Answer

Hi @G'day-- Cam from the Intercom Engineering Support team here.I believe you’ve been chatting with my teammate @Aykutin Messenger and that he’s provided a great response to this,which I’ve summarised below so the community is updated on the answer...The "enabled push messaging" attribute actually gets its value based on whether youregister the device tokenfor that user on your mobile app or not. So even if the end user disables the notification settings later on within their settings, their device token will still beregistered in the system.The device token would be removed from the User whenlogoutmethod is called.So as a summary, this attribute doesn't directly indicate whether the user allows receiving notifications from you. Instead, it indicates whether a device token is registered for their profile or not.When there is a device token registered for the user, Intercom will send them the notification, but they will only receive it based on whether they allow notifications or not.

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