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Intercom Flutter SDK crash - 3.7.8

  • April 20, 2023
  • 1 reply
  • 1740 views

Hello,

 

We noticed that for some customers registered the app was crashing due to intercom sdk and we had to remove it completely and redirect our tickets to be handled in Whatsapp. Are you guys aware of this problem? It is curious that has happened only with certain registered customers.

 

We suspect that the sdk is retrieving some invalid information for these customers

 

Thanks

Best answer by Racheal

Hey @Lucas Bastos Racheal from the support engineer team here👋

 

We don't officially support installations on Flutter, but we have seen that people have been able to make it work -- here is a Medium article on it, as well as an unofficial Intercom package. Because we don't officially support Flutter apps, we can't provide much support in case you run into issues. That said, you're welcome to give this a try, and I'll let the team know that you'd like to see Flutter as an officially supported integration method in the future!

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • April 27, 2023

Hey @Lucas Bastos Racheal from the support engineer team here👋

 

We don't officially support installations on Flutter, but we have seen that people have been able to make it work -- here is a Medium article on it, as well as an unofficial Intercom package. Because we don't officially support Flutter apps, we can't provide much support in case you run into issues. That said, you're welcome to give this a try, and I'll let the team know that you'd like to see Flutter as an officially supported integration method in the future!


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