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We found an issue with the React Native SDK where messages sent through the API are crashing Intercom Messenger when opening the conversation. I happens when creating a conversation from the API, and sending messages, but also when creating a conversation from the Intercom Messenger then sending a message through the API and opening that conversation again on Intercom Messenger.

To show the issue we have a new chat flow that uses the API, and the normal Intercom Messenger.

https://drive.google.com/file/d/12cRxt9YRa5e1-U9_lXowt_QxhDdJ4VCn/view?usp=sharing
https://drive.google.com/file/d/1PgjilVuwdLe1PrNWvTdeiEhqmQL7WzD4/view?usp=sharing

Jumps between both are triggered by a feature flag.

Hi @Samuel B

Thanks for writing in about this! A few questions for you below:

  1. What version of our React Native SDK are you using?
  2. What version of React Native did you build your app with?
  3. Is this happening for multiple Users?
  4. Is this happening on an actual device or a simulator.

Send those answers along when you have a moment!

Hi again @Samuel B !

Not sure if you saw my last message, but I’m going to go ahead and send this conversation over to our Support Team. They will reach out to you via the email that you signed up with. If you could have the details that I requested, above, ready for them. That could speed along any investigation!

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