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Answered

Intercom SDK crashing on Android

  • February 24, 2023
  • 2 replies
  • 186 views

We are getting this crash on Android devices constantly.

 

Attempt to invoke virtual method 'java.lang.String io.intercom.android.sdk.models.CustomizationColorsModel.getBackgroundColor()' on a null object reference

 

This is the only piece of the stack trace that we get.

Best answer by Racheal

Hey @moreno​ Racheal from the support engineer team here👋 

 

I see you're working with my teammate Kyle on this, you're in good hands! He's got an issue logged for the team and they are investigating to find a cause and solution for you.

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2 replies

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • February 28, 2023

Hey @moreno​ Racheal from the support engineer team here👋 

 

I see you're working with my teammate Kyle on this, you're in good hands! He's got an issue logged for the team and they are investigating to find a cause and solution for you.


  • 0 replies
  • March 30, 2023

Please let us know if they were able to fix this for you and if you can provide a solution.


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