Answered

-[IntercomSDK_IntercomNexusSocket isConnected] crash Intercom SDK 17.0.1

  • 24 May 2024
  • 1 reply
  • 32 views

Hello Team,

We recently updated to the Intercom iOS SDK 17.0.1 and started getting a crash in the SDK with the following stacktrace.
 

 Crashed: nexus.reachability
0  libobjc.A.dylib                0x4e30 lookUpImpOrForward + 88
1  libobjc.A.dylib                0x34c4 _objc_msgSend_uncached + 68
2  Intercom                       0x50cf4 -[IntercomSDK_IntercomNexusSocket isConnected] + 20156
3  Intercom                       0x50ef8 -[IntercomSDK_IntercomNexusSocket reconnect] + 20672
4  Intercom                       0x4db48 -[IntercomSDK_IntercomNexusConnection reconnectSockets] + 7440
5  Network                        0x83844c __nw_path_necp_update_evaluator_block_invoke + 316
6  libdispatch.dylib              0x213c _dispatch_call_block_and_release + 32
7  libdispatch.dylib              0x3dd4 _dispatch_client_callout + 20
8  libdispatch.dylib              0xb400 _dispatch_lane_serial_drain + 748
9  libdispatch.dylib              0xbf30 _dispatch_lane_invoke + 380
10 libdispatch.dylib              0x16cb4 _dispatch_root_queue_drain_deferred_wlh + 288
11 libdispatch.dylib              0x16528 _dispatch_workloop_worker_thread + 404
12 libsystem_pthread.dylib        0x4934 _pthread_wqthread + 288
13 libsystem_pthread.dylib        0x10cc start_wqthread + 8

Can you please have a look.
Please feel free to let me know if you need any more info.

Thanks in advance!!

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Best answer by Joseph G11 28 May 2024, 15:14

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Hey @jatinmishra We’ve had a few releases of the Intercom iOS SDK since version 17.0.1! 
Could you update to the latest as shown here please and let us know if you’re still seeing the crash? 

If you are, could you write into Intercom support please with an example user that’s affected and steps to reproduce the crash please! 

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