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Answered

iOS app crash when open an article directly and then try to send a message

  • May 15, 2023
  • 1 reply
  • 45 views

I’m using the latest cordova-plugin-intercom version.

Steps to reproduce.

Open an article directly from my code using the displayArticle function.

Tap the frown face under “Did this answer your question?”

Tap the Send us a Message button

App crashes and closes.

Let me know if you need the exact Xcode crash info.

Best answer by Racheal

Hey @Jason Andress Racheal from the support engineer team here👋 

 

It looks like you’ve been chatting with my teammate Ana on this, I’ll add the response here for future viewers! The ArticleID will need to be passed in as a string not an integer. I can see on my end that Ana has also gone ahead and flagged your feedback with the team on surfacing more descriptive, helpful errors on this!

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • May 23, 2023

Hey @Jason Andress Racheal from the support engineer team here👋 

 

It looks like you’ve been chatting with my teammate Ana on this, I’ll add the response here for future viewers! The ArticleID will need to be passed in as a string not an integer. I can see on my end that Ana has also gone ahead and flagged your feedback with the team on surfacing more descriptive, helpful errors on this!


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