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We are launching our ios app that has intercom chat integrated into prod environment. It worked well in dev environment, but won't open in prod. What can cause it? Do we need a new API key and stuff for prod? Is Identity verification a must for that?

Hey @enty​! Daniel from Customer Support Engineering here 🔧 

 

You will need to use a different API key for your main workspace if you have initially set up your app with your Test workspace's API key. While in the Developer Hub, you'll want to select the app for your main environment, as opposed to your Test workspace 👇

 

Screenshot on 2022-06-30 at 17-03-20There, you can grab the API key for your main workspace 🎉

 

You are also correct about Identity Verification - different keys exist between the different workspaces that you'll need to swap out. You can find them in the same place between both workspaces, under Settings > Security > Enforce identity on tplatform] 👍

 

Hope this helps! 😁

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