Answered

iOS: On dismissing ``MessengerView, white background view appears for a fraction of seconds

  • 13 July 2023
  • 2 replies
  • 74 views
V

iOS Intercom SDK: 15.0.3

Steps:
- Present the messenger view from source app `Intercom.present()`
- Dismiss the Messenger view

Issue:

  - When we dismiss the `Messenger View`, we see a white background for a second.

We’ve been investigating this issue for past few days and require your support to close it.
Note: Attaching the video for your reference. Thanks!

 

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Best answer by Eden 20 July 2023, 01:18

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2 replies

Eden
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Hey @Venky 👋 Eden from the support engineer team here.

 

Our team has released an update to our iOS SDK (15.1.0) that includes a number of core improvements to the conversation screen. Could you please try updating to that latest SDK version and test to see if you are still seeing this issue? Thanks! 

A

@Eden - just to confirm, this is still an issue. It seems related to apps which have multiple UIWindow’s. This is required by our app to display “toast” messages on top of SwiftUI sheets.

The fix would be allowing developers to specify a UIViewController that displays the view rather than trying to determine one automatically (and in doing so picking the wrong one).

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