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Our app uses a webview on iOS.We enabled app-bound domains (https://webkit.org/blog/10882/app-bound-domains/).

 

Since then, we can no longer open any article on Intercom, as it uses WKWebView.

 

Even when we include the domain intercom.help in our allow-list, it still does not work. Our belief is that you do not correctly set "limitsNavigationsToAppBoundDomains" on your WKWebviewConfiguration.

 

We tried to investigate your source code, but we noticed you only provide a binary (not the actual source code).

 

image 

This is how it looks like. Upon inspection with Safari DevTools, you can verify that intercom.help has loaded (you can read the HTML), but it is not presented. We suppose there is a communication between the native code and the webview that got broken.

 

This is critical for our application.

 

When should I be expecting a reply from your technical team?

Hey @walter​! Daniel from Customer Support Engineering here 🔧 

 

Thanks for flagging this with us! I'm going to relay this to the mobile team to see if we can look at updating our current implementation in the future 👍 If you are having continuous issues with this, and you are unable to use the SDK, please contact us via the Messenger.

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