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Links to articles on the post buttons do not open (iOS)

  • September 7, 2021
  • 1 reply
  • 11 views

If I get the post on the iOS device the button with links to a published article doesn't open

Domain of such links is https://intercom.help//p>

 

In the logs there are records:

[Intercom] Checking universal link : [(null)]

[Intercom] INFO - cannot open URL: (null)

 

Links with other domains and these links sent to as chat messages open successfully

 

1 reply

Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • September 9, 2021

Hi @user831​, to confirm, are you sharing these articles using our Article Inserter app, or are you simply hyperlinking in the text of the message?


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