Missing Image Resource Online for Intercom SDK

  • 16 May 2024
  • 1 reply

 Crashlitics has reported a `FileNotFoundException` on Android, the resource can not be downloaded within the browser either.

Androdi SDK version: 15.7.0

Fatal Exception:
       at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:14)
       at kotlinx.coroutines.internal.LimitedDispatcher$
       at kotlinx.coroutines.scheduling.CoroutineScheduler.runSafely(
       at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.executeTask(CoroutineScheduler.kt:98)
       at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.runWorker(CoroutineScheduler.kt:98)
       at kotlinx.coroutines.scheduling.CoroutineScheduler$



Best answer by cameron.gumley 24 May 2024, 05:48

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Userlevel 3
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Hi @Engineering Support -- Cam from the Intercom Support team here!

I believe the issue you’re seeing is related to a known bug which our Product Support team released a fix for in our most recent Android SDK update - v.15.9.0.

Could you try updating to this most recent SDK version and let me know if you’re still seeing this issue?