We’re seeing a LOT of crashes with iOS SDK as of late and even after upgrading to the latest iOS SDK of 15.1.4Main three for sure are the following areas:IntercomColors.accessibleActionColor.getter IntercomSDK_IntercomNexusSocket resetConnectionTimeout outlined init with copy of (String, Any)Seeing about 100+ of these a week from our users.I can’t attach the logs as the question won’t post if I do. But I have a lot that I can supply.

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Persistent iOS SDK 15.1.4 Crashes

8 months ago
17 August 2023
1 reply
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E

Userlevel 1

Engineering
Connector
5 replies

We’re seeing a LOT of crashes with iOS SDK as of late and even after upgrading to the latest iOS SDK of 15.1.4

Main three for sure are the following areas:

IntercomColors.accessibleActionColor.getter
IntercomSDK_IntercomNexusSocket resetConnectionTimeout
outlined init with copy of (String, Any)

Seeing about 100+ of these a week from our users.

I can’t attach the logs as the question won’t post if I do. But I have a lot that I can supply.

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Best answer by Jacob Cox 20 August 2023, 19:16

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Userlevel 4

+5

Jacob Cox
Sr. Technical Support Engineer
440 replies
8 months ago
20 August 2023
Answer

Hey @Engineering !

I can see that you currently have 2 conversations opened with our Support team around this. My teammate Elizabeth mentioned that version 15.1.5 of our React Native SDK has fixed the NexusSocket issue. Could you update your SDK and see if you’re seeing improvements around those other issues as well?

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