Persistent iOS SDK 15.1.4 Crashes

  • 17 August 2023
  • 1 reply

Userlevel 1

We’re seeing a LOT of crashes with iOS SDK as of late and even after upgrading to the latest iOS SDK of 15.1.4

Main three for sure are the following areas:

  • IntercomColors.accessibleActionColor.getter
  • IntercomSDK_IntercomNexusSocket resetConnectionTimeout
  • outlined init with copy of (String, Any)

Seeing about 100+ of these a week from our users.

I can’t attach the logs as the question won’t post if I do. But I have a lot that I can supply.


Best answer by Jacob Cox 20 August 2023, 19:16

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Userlevel 3

Hey @Engineering !


I can see that you currently have 2 conversations opened with our Support team around this. My teammate Elizabeth mentioned that version 15.1.5 of our React Native SDK has fixed the NexusSocket issue. Could you update your SDK and see if you’re seeing improvements around those other issues as well?