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Mobile SDKs: 
1. We have embedded Intercom into our developed app (let’s called it Venus in this case), and when we reply our users through Intercom, how do users see mobile push/notifications on their phone? Can they see on lock screen? And what will be the text like, is it “New message from Venus” or “New message from Intercom?”
Like: 

 

2. Our users would like to send files via Intercom within Venus, can we create maybe like a short link in Workflow’s message, and when someone clicks it, it will direct the user from Venus to his/her email app and fill in email template automatically? 

Workflow:
1.  We have created a workflow which is when customer clicks on messenger, workflow will be triggered. However, we want this workflow to be launched from beginning again every time when the same user clicks on messenger. How can I set it up? 

 

Hey @Celine Racheal from the support engineer team here👋 

 

It looks like you’ve already chatted with the team on this. To add that detail again here:

  1. iOS push message example:

    Jdmrvps2V274htPihz7tXcpnVpDfZn4zmRVU3DewdCeBEw-hpBidupIls1pohzNjA5pKSyvstQItPeTBcsszr3E8RNANJnWCLhqJtAEkkCAOeDNw91Y2Z4fMWmfDP5mS7ZbvWxhH?expires=1686878513&signature=93a61830148899f4d2ec8cbec5cd0cf4990d7e1e0e03de49637ab408626c5699

    Android push message example:

    bCGx0ofBWxXOR1mkQ_N9OwSVZOfN91iX0ECINZ6Hu3LTPw0DmwVxnggVBWnBikb-xJDd0BGCx8q8BdVJeTTRAFA_GJXSgVV4aO8OJiMBzVuByEbmgymP07TfMNYfMC0tu3p_yWsY?expires=1686878513&signature=4ecf1f17c7e37a4f9e142ec2fd2bcad4e7c9cd9b8df1a97a5dcc37c17dd26798

    1. This would likely depend more on how to send over universal links in a way that opens Gmail. I believe sending over a link in the conversation that directs to googlegmail:// as shown in the answer found in a forum here would work.
    2. Are you referencing the When a customer opens the Messenger workflow? If so, this will always trigger from the beginning each time the user opens a conversation.

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