React Native Android isn't working as expected. DisplayArticle method shows a white screen with "Something went wrong". How do we fix thix?

Question

I am getting this message in settings: "Intercom isn’t installed for your Android app yet" . In the iOS portion, I have the correct message: "Intercom has been installed in your iOS app". I have followed the instructions on adding the latest React Native wrapper and the `displayArticle` method works as expected. On Android, this method will display a white screen with a message similar to "Something went wrong, try again". Is there a solution to this issue?

Racheal · Accepted Answer

Hey @dres​Racheal from the support engineer team here &#128075; It looks like you were able to work this out with my teammate Magnus! For future viewers, this was ultimately an issue with installation on Android SDK and initializing users improperly. More specifically, registering a user was silently failing due to not passing a user_id as a string.

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