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React Native iOS IntercomUnreadConversationCountDidChangeNotification, getUnreadConversationCount

  • October 6, 2024
  • 8 replies
  • 109 views

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React Native SDK, after first notification, subsequent messages do not trigger the `IntercomUnreadConversationCountDidChangeNotification` or update the unread conversations count. On Android, this works fine.

I am getting this when I inspect further:

 

Connection not set before response is received, failing task

Task <2DDF32F5-C689-494A-86DA-D797913F6B13>.<1> finished with error [-1005] Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={NSErrorFailingURLStringKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, NSErrorFailingURLKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, _NSURLErrorRelatedURLSessionTaskErrorKey=(

    "LocalWebSocketTask <2DDF32F5-C689-494A-86DA-D797913F6B13>.<1>"

), _NSURLErrorFailingURLSessionTaskErrorKey=LocalWebSocketTask <2DDF32F5-C689-494A-86DA-D797913F6B13>.<1>, NSLocalizedDescription=The network connection was lost.}

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

Connection not set before response is received, failing task

Task <6B8EBED9-09EA-4F45-999A-3B559DD8FCF4>.<1> finished with error [-1005] Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={NSErrorFailingURLStringKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, NSErrorFailingURLKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, _NSURLErrorRelatedURLSessionTaskErrorKey=(

    "LocalWebSocketTask <6B8EBED9-09EA-4F45-999A-3B559DD8FCF4>.<1>"

), _NSURLErrorFailingURLSessionTaskErrorKey=LocalWebSocketTask <6B8EBED9-09EA-4F45-999A-3B559DD8FCF4>.<1>, NSLocalizedDescription=The network connection was lost.}

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

nw_read_request_report [C4] Receive failed with error "Socket is not connected"

nw_read_request_report [C4] Receive failed with error "Socket is not connected"

nw_read_request_report [C4] Receive failed with error "Socket is not connected"

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

SocketStream write error [0x0]: 1 9

Connection not set before response is received, failing task

Task <70839533-00B2-4A6F-8BA9-076AC1611872>.<1> finished with error [-1005] Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={NSErrorFailingURLStringKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, NSErrorFailingURLKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, _NSURLErrorRelatedURLSessionTaskErrorKey=(

    "LocalWebSocketTask <70839533-00B2-4A6F-8BA9-076AC1611872>.<1>"

), _NSURLErrorFailingURLSessionTaskErrorKey=LocalWebSocketTask <70839533-00B2-4A6F-8BA9-076AC1611872>.<1>, NSLocalizedDescription=The network connection was lost.}

SocketStream write error [0x0]: 1 9

Best answer by mateusz.leszkiewicz

Hi @JoanRdBO, It’s Mat from the Support Engineering Team 😀

The issue might be related to the VPN but I’ve created a conversation in Intercom for our engineers to look into this in detail.

Please continue this thread there.

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8 replies

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  • Author
  • Connector
  • 5 replies
  • October 6, 2024

mateusz.leszkiewicz
Intercom Team
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Hi @JoanRdBO, It’s Mat from the Support Engineering Team 😀

The issue might be related to the VPN but I’ve created a conversation in Intercom for our engineers to look into this in detail.

Please continue this thread there.


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  • Author
  • Connector
  • 5 replies
  • October 13, 2024

Hello Matt, how do I access the convertin in Intercom. 


mateusz.leszkiewicz
Intercom Team
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@JoanRdBO  you should get a notification on your email, when the conversation will be replied to.


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  • October 18, 2024

Any updates? Haven't gotten an answer yet. 


mateusz.leszkiewicz
Intercom Team
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Hi @JoanRdBO,

That’s strange. It might be because you’ve used different email here that you used in the Intercom.

Can you please reach out to us via the Messenger in your Workspace and flag this issue?


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  • Author
  • Connector
  • 5 replies
  • October 30, 2024

Hello I still haven’t had any replies. Is there something wrong with Intercom?


mateusz.leszkiewicz
Intercom Team
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Hi @JoanRdBO,

I’ve managed to find your conversations in Intercom and I can see that Ebenezer reach out ot you 14 days ago but you never responded. 

The latest conversation you started 17h ago is still our team inbox ready to be picked up.

Someone will be with you shortly.


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