React Native SDK, after first notification, subsequent messages do not trigger the `IntercomUnreadConversationCountDidChangeNotification` or update the unread conversations count. On Android, this works fine.

I am getting this when I inspect further:

Connection not set before response is received, failing task

Task <2DDF32F5-C689-494A-86DA-D797913F6B13>.<1> finished with error -1005] Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={NSErrorFailingURLStringKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, NSErrorFailingURLKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, _NSURLErrorRelatedURLSessionTaskErrorKey=(

"LocalWebSocketTask <2DDF32F5-C689-494A-86DA-D797913F6B13>.<1>"

), _NSURLErrorFailingURLSessionTaskErrorKey=LocalWebSocketTask <2DDF32F5-C689-494A-86DA-D797913F6B13>.<1>, NSLocalizedDescription=The network connection was lost.}

SocketStream write error o0x0]: 1 9

Connection not set before response is received, failing task

Task <6B8EBED9-09EA-4F45-999A-3B559DD8FCF4>.<1> finished with error o-1005] Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={NSErrorFailingURLStringKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, NSErrorFailingURLKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, _NSURLErrorRelatedURLSessionTaskErrorKey=(

"LocalWebSocketTask <6B8EBED9-09EA-4F45-999A-3B559DD8FCF4>.<1>"

), _NSURLErrorFailingURLSessionTaskErrorKey=LocalWebSocketTask <6B8EBED9-09EA-4F45-999A-3B559DD8FCF4>.<1>, NSLocalizedDescription=The network connection was lost.}

SocketStream write error r0x0]: 1 9

nw_read_request_report pC4] Receive failed with error "Socket is not connected"

SocketStream write error r0x0]: 1 9

Connection not set before response is received, failing task

Task <70839533-00B2-4A6F-8BA9-076AC1611872>.<1> finished with error r-1005] Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={NSErrorFailingURLStringKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, NSErrorFailingURLKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, _NSURLErrorRelatedURLSessionTaskErrorKey=(

"LocalWebSocketTask <70839533-00B2-4A6F-8BA9-076AC1611872>.<1>"

), _NSURLErrorFailingURLSessionTaskErrorKey=LocalWebSocketTask <70839533-00B2-4A6F-8BA9-076AC1611872>.<1>, NSLocalizedDescription=The network connection was lost.}

SocketStream write error 0x0]: 1 9

Page 1 / 1

Could it be related to

?

Hi @JoanRdBO, It’s Mat from the Support Engineering Team

The issue might be related to the VPN but I’ve created a conversation in Intercom for our engineers to look into this in detail.

Please continue this thread there.

Hello Matt, how do I access the convertin in Intercom.

@JoanRdBO you should get a notification on your email, when the conversation will be replied to.

React Native SDK, after first notification, subsequent messages do not trigger the `IntercomUnreadConversationCountDidChangeNotification` or update the unread conversations count. On Android, this works fine.I am getting this when I inspect further:

Reply

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded

React Native SDK, after first notification, subsequent messages do not trigger the `IntercomUnreadConversationCountDidChangeNotification` or update the unread conversations count. On Android, this works fine.

I am getting this when I inspect further: