React Native SDK, after first notification, subsequent messages do not trigger the `IntercomUnreadConversationCountDidChangeNotification` or update the unread conversations count. On Android, this works fine.

I am getting this when I inspect further:

Connection not set before response is received, failing task

Task <2DDF32F5-C689-494A-86DA-D797913F6B13>.<1> finished with error -1005] Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={NSErrorFailingURLStringKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, NSErrorFailingURLKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, _NSURLErrorRelatedURLSessionTaskErrorKey=(

"LocalWebSocketTask <2DDF32F5-C689-494A-86DA-D797913F6B13>.<1>"

), _NSURLErrorFailingURLSessionTaskErrorKey=LocalWebSocketTask <2DDF32F5-C689-494A-86DA-D797913F6B13>.<1>, NSLocalizedDescription=The network connection was lost.}

SocketStream write error o0x0]: 1 9

Connection not set before response is received, failing task

Task <6B8EBED9-09EA-4F45-999A-3B559DD8FCF4>.<1> finished with error o-1005] Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={NSErrorFailingURLStringKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, NSErrorFailingURLKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, _NSURLErrorRelatedURLSessionTaskErrorKey=(

"LocalWebSocketTask <6B8EBED9-09EA-4F45-999A-3B559DD8FCF4>.<1>"

), _NSURLErrorFailingURLSessionTaskErrorKey=LocalWebSocketTask <6B8EBED9-09EA-4F45-999A-3B559DD8FCF4>.<1>, NSLocalizedDescription=The network connection was lost.}

SocketStream write error r0x0]: 1 9

nw_read_request_report pC4] Receive failed with error "Socket is not connected"

SocketStream write error r0x0]: 1 9

Connection not set before response is received, failing task

Task <70839533-00B2-4A6F-8BA9-076AC1611872>.<1> finished with error r-1005] Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={NSErrorFailingURLStringKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, NSErrorFailingURLKey=https://nexus-websocket-a.intercom.io/pubsub/5-u6Cx9ENZy3p6sdjM9V1iCe5wz7buKXpHc6VNBLk1HCGo5QC7Dgg_aFvSJMBYdr9mwDbTckhsvRxWmrp8fH1JAVh5VXifBJZq9Pt9?X-Nexus-Version=ios.0.17.0, _NSURLErrorRelatedURLSessionTaskErrorKey=(

"LocalWebSocketTask <70839533-00B2-4A6F-8BA9-076AC1611872>.<1>"

), _NSURLErrorFailingURLSessionTaskErrorKey=LocalWebSocketTask <70839533-00B2-4A6F-8BA9-076AC1611872>.<1>, NSLocalizedDescription=The network connection was lost.}

SocketStream write error 0x0]: 1 9

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Could it be related to

?

Hi @JoanRdBO, It’s Mat from the Support Engineering Team

The issue might be related to the VPN but I’ve created a conversation in Intercom for our engineers to look into this in detail.

Please continue this thread there.

Hello Matt, how do I access the convertin in Intercom.

@JoanRdBO you should get a notification on your email, when the conversation will be replied to.

Any updates? Haven't gotten an answer yet.

Hi @JoanRdBO,

That’s strange. It might be because you’ve used different email here that you used in the Intercom.

Can you please reach out to us via the Messenger in your Workspace and flag this issue?

Hello I still haven’t had any replies. Is there something wrong with Intercom?

Hi @JoanRdBO,

I’ve managed to find your conversations in Intercom and I can see that Ebenezer reach out ot you 14 days ago but you never responded.

The latest conversation you started 17h ago is still our team inbox ready to be picked up.

Someone will be with you shortly.

React Native SDK, after first notification, subsequent messages do not trigger the `IntercomUnreadConversationCountDidChangeNotification` or update the unread conversations count. On Android, this works fine.I am getting this when I inspect further:

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React Native SDK, after first notification, subsequent messages do not trigger the `IntercomUnreadConversationCountDidChangeNotification` or update the unread conversations count. On Android, this works fine.

I am getting this when I inspect further: