RN 6.0.1 Crash

  • 17 October 2023
  • 2 replies

Hello our monitoring is reporting some crash errors on lastest RN package version 6.0.1:

NSInternalInconsistencyException: Attempted to reload item identifier that does not exist in the snapshot: IntercomSDKPrivate.ConversationCollectionViewCellType.message(<ICMConversationPart: 0x10a8747b0>)

iOS 16.6.1

Will this be fixed in upcoming versions?


Best answer by Eden 19 October 2023, 21:46

View original

2 replies

Userlevel 3

Hey @camille le lan-toson 👋 Eden from the support engineer team here.


The newest version of the React Native SDK is v6.1.1. Can you please try updating to the newest version and confirm if you are still seeing issues? If you are, I’ll go ahead and escalate this as a conversation with the Support team for further investigation. 

Hello there.

I am having the same issue only for iOS. My dependencies are the following:


"react-native": "0.72.5",

"@intercom/intercom-react-native": "^6.2.0",

The error message:
NSInternalInconsistencyException: Fatal: supplied item identifiers are not unique. Duplicate identifiers: {( IntercomSDKPrivate.ConversationCollectionViewCellType.message(<ICMConversationPart: 0x1181641e0>) )}