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Hi Intercom:

When using Intercom, some users have provided feedback that they are unable to send pictures on the Android system. when trying to send pictures, it prompts an error: unable to send.However, we can still receive text messages.

we use @intercom/intercom-react-native, here is the dependencies:

{
  "react-native": "0.64.4",
  "@intercom/intercom-react-native": "3.0.0",
  "expo": "^44.0.4"
}

android/build.gradle information:

buildscript {
  ext {
    buildToolsVersion = "30.0.3"
    minSdkVersion = 24
    compileSdkVersion = 32
    targetSdkVersion = 31
    multiDexEnabled = true
    readerSdkVersion = "1.5.6"
  }
}

here is the information collected from users.

Android Device: SM-A426U
Android OS version: 13

Could you please take a look, Thanks in advance!

Hey there @leoleo !

It looks like you’re using an old version of our React Native SDK. We are currently on version 5.1.2. Can you update your SDK and test it out by attaching an image to a message and seeing if it sends? 

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