Users have reported that they are unable to send pictures on the Android devices

Hi Intercom:

When using Intercom, some users have provided feedback that they are unable to send pictures on the Android system. when trying to send pictures, it prompts an error: unable to send.However, we can still receive text messages.

we use @intercom/intercom-react-native, here is the dependencies:

{
  "react-native": "0.64.4",
  "@intercom/intercom-react-native": "3.0.0",
  "expo": "^44.0.4"
}

android/build.gradle information:

buildscript {
  ext {
    buildToolsVersion = "30.0.3"
    minSdkVersion = 24
    compileSdkVersion = 32
    targetSdkVersion = 31
    multiDexEnabled = true
    readerSdkVersion = "1.5.6"
  }
}

here is the information collected from users.

Android Device: SM-A426U
Android OS version: 13

Could you please take a look, Thanks in advance!