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We have integrated the intercom iOS into our app. Push notifications aren't working if agent replies to customer!

  • 8 January 2021
  • 3 replies
  • 43 views

The customer is receiving push notifications when a message is sent by the agent in most cases, however, if the customer sends a message, leaves our app and then an agent responds to that message the customer will NOT receive a push notification.

 

If the agent sends a second message it will arrive, but the first message in response to the customer never does.

 

Ironically it's the first message after the customer sends a message that's the most important so we can't really operate until this is fixed.. :(

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Best answer by Eric Fitz 11 January 2021, 11:53

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Hey @user578​, I can see that my colleague Joseph from our Support team has replied to you about this issue. I'd recommend dealing with our Support team directly on this one, as they'll be best placed to help you here. I'm going to keep an eye on the conversation, too, so that I can share the solution here when it becomes apparent.

Hi Eric, what is was the solution?

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