We just updated to the latest version of intercom on iOS in our app, and now all we get trying to log in users is ERROR - [HTTP 409] - Multiple existing users match this email address xxxx@gmail.com - must be more specific using user_id. | Community
Skip to main content
Question

We just updated to the latest version of intercom on iOS in our app, and now all we get trying to log in users is ERROR - [HTTP 409] - Multiple existing users match this email address xxxx@gmail.com - must be more specific using user_id.

  • January 3, 2023
  • 1 reply
  • 82 views
B

We've added userId to login attributes and also tested this in the examples app always error 409.

1 reply

G
Forum|alt.badge.img+1
  • Gavin
  • Active User
  • January 5, 2023

👋 @benjamin s​! This error is indicating that multiple user accounts have that same email address so you need to specify a unique user ID for each user.

Terms & ConditionsAccessibility statement