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Why I can`t receive pushes from Intercom, but It connected to the app.

  • September 22, 2020
  • 2 replies
  • 12 views

In app I already have FirebaseMessagingService for my own service. And yes, I read "Step 7. Using Intercom with other FCM setups (Optional)" in tutorial, but it doesn`t work for me. Does anybody knows what the problem might be?

 

Also want to add:

*If I create clean Firebase project, Intercom pushes is worked.

*But if I use main Firebase project, which is already used in the app, then Intercom pushes don`t work.

Best answer by Roy

Hello @anton m​ ,

 

Can you check if "Add push notification on mobile" is turned on?

Intercom-Push

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  • Expert User
  • 1152 replies
  • Answer
  • September 22, 2020

Hello @anton m​ ,

 

Can you check if "Add push notification on mobile" is turned on?

Intercom-Push


  • Author
  • New Participant
  • 1 reply
  • September 22, 2020

Screenshot_1Yes, push notifications is turned on.


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