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Answered

Any hints and tips for Product Tour? I can't get my to show just for the first time in a URL.

  • September 9, 2020
  • 8 replies
  • 104 views

So I have a URL that ends in "/documents" and I set up my Tour and it works with the universal link (Use your tour everywhere), but not when someone first arrives at that URL.

Best answer by Roy

@pedro h​ , In your case the best way to fix it ASAP to contact Intercom support via Messenger. 

 

It's a difficult case and without knowing a website or platform URL - it's hard to find what's wrong.

 

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8 replies

Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • September 9, 2020

Hey @pedro h​ , I don't fully get it but can you just try change "ends with" to "is" (please see the screenshot).intercom-product-target


  • New Participant
  • 1 reply
  • September 10, 2020

Hey @pedro h​, something that has worked really well in Show your tour automatically is setting up two URL filters -

Current page url contains 'yourapp' and Current page url contains '/documents', as starts with/ends with does not have a high success rate.


  • Author
  • New Participant
  • 3 replies
  • September 10, 2020

Yeah, I tried both and it still doesn't show. :T


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • September 10, 2020

Hey Pedro, is your Tour targeted at the correct customer type? (i.e. users, leads etc.)

 

Another question - does your Tour show up on a page refresh?


  • Author
  • New Participant
  • 3 replies
  • September 10, 2020

Yeah, to a test user, attached. No, I refreshed couple of times, wait a day, try it with a new user, none.


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • Answer
  • September 11, 2020

@pedro h​ , In your case the best way to fix it ASAP to contact Intercom support via Messenger. 

 

It's a difficult case and without knowing a website or platform URL - it's hard to find what's wrong.

 


  • New Participant
  • 2 replies
  • December 18, 2020

@pedro h​ Did you get a resolution to this? I am also having the same issue.


  • Author
  • New Participant
  • 3 replies
  • December 18, 2020

I got lots of replies, but no fine resolution. Maybe I'm missing the basics but I found Intercom extremely hard to use.


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