Product Tours

Show your customers the way to success with Intercom's interactive Product Tours

  • 219 Topics
  • 584 Replies

219 Topics

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Anusha HemanthNew Participant
posted in Product Tours

How can I share product tours in checklists (as hyper link) if the product tour has a variable?

I'm trying to provide product tours as a choice in the form of hyperlink within a task of checklists, but because the workspace portion of the site is a variable, it isn't translating. Am I missing something, or is this just not possible as of now?From within the product tour settings:https://cloud.precisely.com/workspace/{{custom_data.workspace|fallback:"0"}}/data-observability/observers/observer-detail/?product_tour_id=423036 

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1 day ago
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Mor MeirNew Participant
asked in Product Tours

Using Intercom product tour inside iframe

Is it possible to use product tour inside iframe? If not, can we get the steps using API and implement them as a tour in our iframe? 

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M
1 day ago
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User2397New Participant
asked in Product Tours

I can't select the drop-down on a product tour

Here is what I'm trying to do: Select the box for the pop up optionsSelect an option Here's a video, and I'm not sure why I can't figure this out?    

2
Aleksei O
6 days ago
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Bri MilkerNew Participant
asked in Product Tours

User Error in Product Tour

Our team noticed as testing our product tour that on one of the steps if the user clicks the wrong element or step it then messes up all of the following steps and reverts from elements to just having a message pop up in the middle of the screen. Any solution? 

1
Eden
7 days ago
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Sulamita IvanovActive User
asked in Product Tours

Trigger tooltip after a flow is completed on the same page

How do I make sure a tooltip only shows up after a user has completed a product tour on the same page? 

4
Lucía
14 days ago
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Bri MilkerNew Participant
asked in Product Tours

Product Tours Clicking Link

Every time I click on an element in my product tour, this element leads to a new page instead of just letting me add a pointer to the button itself. Any tips to just grab the element and not have it click me through to the next page? Thanks!

1
Eden
14 days ago
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Derk ZomerNew Participant
asked in Product Tours

Cannot use double braces in product tour

I am trying to add double braces into a pointer inside of Product Tours. Unfortunately it appears this may already have been used as an internal method to show personalised data, as when I test the tour the value within the double braces does not show. See the two images below.Is there a way to escape these characters? It’s quite important for the functioning of our application to show to correct way to add variables into your app, and without us being able to use these characters it becomes difficult to effectively showcase how our application work.Product Tour ConfigurationProduct Tour Test  

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D
24 days ago
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Harold LarrimoreNew Participant
asked in Product Tours

How can I get a product tour to preview?

I am able to use the tools to specify the URL and add tour steps to test the feature, but the preview does not show up. I’ve tried changing the audience, even making it available to everyone (Users, Visitors, and Leads), but the preview still does not display. Is there perhaps a setting on my user profile, a permission or role, that needs to be adjusted?Thanks!

1
Eden
30 days ago
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Kate BrooksNew Participant
asked in Product Tours

The 'insert image' option is not working for product tours

When using the ‘Insert image’ option into the ‘welcome’ product tour step and then selecting an image locally into the step, no image shows, only paragraph blank space. I’m trying to upload images/giffs into the product tour so users can see the interaction I’m highlighting.  Why is not working as it should be and can someone please advise me on a resolution? Thanks!

1
Jacob Cox
1 month ago
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Emma SpencerNew Participant
asked in Product Tours

Customising triggers

Hi, I’m new to Intercom so apologies if this one is obvious.I would like to trigger a banner or post as a prompt for users who either:Closed a product tour on a page without completing the tour Remain on a page without action for an extended periodEssentially I want to create reminder prompts when it looks like the user is having trouble on a page. Thanks

2
Nathan Sudds
Super User
1 month ago
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Lisa CowgillNew Participant
asked in Product Tours

Can I create a test user that can be used to test a product tour?

While testing a product tour in a test environment, I found the most frequently I could send a tour to any user was once a day. Can it be made possible to create a test user, or an audience called ‘Test’ that can be sent a product tour more frequently than once a day?  It makes it very hard to test otherwise, and I have had to create many user accounts to test more than once a day. Or is there a way to do this with the current configuration?

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S
1 month ago
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Elwin HuangNew Participant
asked in Product Tours

Dynamic URL that are not on the first page of the Product Tour.

I’ve checked the previous asked questions, but can’t find a proper way to do it.While creating a Product tour for multiple pages, how can I add steps that should showing up on after navigating away from the first page(ex: abc.com/home), the URL of the second page is generated dynamically, like this: abc.com/project/1234, 1234 is the project id.Scenario: In my tour I ask user to create a new project and this takes the user to new page. Now on the new page, we have the projectId as the url parameter. So when I create a tour and user clicks on the New Project button, I want to show the following steps when the user navigate to abc.com/project/1234Is there a way that I can input the dynamic URL for the second or even the third page in a tour? 

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E
1 month ago
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Sebastien CoteNew Participant
asked in Product Tours

Inquiry about Non-Profit Discount, Multi-Language and multi Help Center

Hello,We are a small non-profit organization based in Canada with five employees. We have been exploring a client support solution for our multiple events.We have a few questions regarding your services and features. We are curious if your platform offers any discounts or special pricing for non-profit organizations based in Canada. Each of our events requires will need a dedicated Help Center to provide tailored support to our participants and attendees. Could you please confirm if it's possible to add multiple Help Centers under one account? Finally, Canada is a bilingual country, with both French and English being official languages. We will need the capability to publish articles and provide support in both languages. Can your platform accommodate this requirement?

1
Eden
1 month ago
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Sulamita IvanovActive User
asked in Product Tours

Product Tour showing on other pages

Hi, I launched a product tour twice and both times the issues are mostly that it’s appearing on other pages for some users. Is there something I’m missing when setting up the URLs?I’ve attached screenshots of my URL settings and a screenshot of the issues. The only solution I found is to add all the “does no contain” links to keep it from popping up on those pages. Is there another way around this?Thank you in advance,Sulamita 

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1 month ago
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Sulamita IvanovActive User
asked in Product Tours

If a user engaged with/completed a tour does it stop showing for them?

I want to make sure a tour stops showing when a user has completed the tour. Is this done manually everyday by tagging everyone who has completed? Would the best option be: “Send every time the person matches the rules”Thank you in advance!Sulamita

2
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2 months ago
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Sulamita IvanovActive User
asked in Product Tours

Product tour only showing after page refresh

Hi, a a product tour I built is only showing after page refresh. I added a “wait 3 seconds” rule to see if there needs to be a delay but that didn’t help. I’ve seen in another question that selecting an element “by text” may be a better option but I’m not seeing that option anywhere. 

2
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2 months ago
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User893New Participant
asked in Product Tours

Can I edit company attributes? I would like to display product tours based on company attibutes

Can I edit company attributes? I would like to display product tours based on company attibutes

4
A
2 months ago
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Sulamita IvanovActive User
asked in Product Tours

Deleting my user info so I can preview live multiple times

Hi, is there a way to preview live without having to duplicate the product tours so many times or creating multiple profiles? For example a way I can find myself as a user and just delete the user info each time so that I can continue testing?

2
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2 months ago
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Sulamita IvanovActive User
asked in Product Tours

Series not going live and how to preview?

I’ve tried using the series but nothing happens when I set it live (only for myself to preview). I tagged the tooltips and product tour then added them to the series. I’ve also tried setting the tooltips and product tour live then setting the series live but I can’t tell if that worked just because I set them live individually.  

5
S
2 months ago
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Lucas ArundellNew Participant
asked in Product Tours

Video upload fails on product tours. 

 I’m trying to upload a video in my product tour but it just hangs. The mp4 file is only 54kb. The console shows the below error:  

1
Jennifer K
3 months ago
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Sulamita IvanovActive User
asked in Product Tours

Tooltips not animated when set live

Tooltips appear but they are not animated when they are set live although they are set to be animated and I have triple checked that they are. 

1
Racheal
3 months ago
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Sulamita IvanovActive User
asked in Product Tours

Tooltip improperly appearing

Hi, When I preview a tooltip in the edit section, it shows up how I want it. But when I save and close then preview, it shows up large, cutoff and highlighting another area instead of the selected button. First image is how I want it to show up, the way it does in edit preview mode. Second image is how it shows up after saving, closing and previewing.  

3
S
3 months ago
S
Steve ErvinNew Participant
asked in Product Tours

Product tour pointers not rendering correctly

Hi there,All of a sudden all of my product tour pointers are not rendering correctly. See the screenshot. This is happening on all of my product tours, even if I create a new one. We have not changed anything in our frontend UI. Any ideas?  

2
Racheal
4 months ago
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Sulamita IvanovActive User
asked in Product Tours

Turning off steps view

Is there a way to remove “step 1 of 5” from the product tours? In some cases we would like to show the steps and in other cases we wouldn’t. Just wanting to know if that’s an option.

2
S
4 months ago
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Taylor WiseNew Participant
asked in Product Tours

Product Tour Pointer for Fill in the blank Not Functioning Properly

The Product tour allows me to assign a pointer to a pop up field that has text fields to fill in. When testing, the fields do not let us enter the information and shows the “Next” button blurred out. I have tried other types of pointers to see if we can get around this issue but unfortunately, the ‘Fill out Field’ pointer is the best use for this case. In depth Explanation:This occurs on a pop up We have adjusted the focus trapping to allow us to point to the fields and we can add pointers for buttons in the fields During the preview testing, it does not allow text to be entered in on the fields The Pointer dialogue displays correctly with the correct text but it shows the “next” button which is greyed out and cannot be pressed I doublechecked to make sure that the pointer was indeed set to ‘Fill in the blank’ and it is.  Thank you for any feedback that you can provide. 

1
Jacob Cox
4 months ago
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