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I was able to configure our app to load carousels programmatically from the code, but I would like to understand better if it is possible to have the Intercom SDK (RN) decide if it should show or not a carousel, for example, show the onboarding carousel to a new worker only one time and not every time they open the app.

Hi @denny​ if you are triggering the carousels by a code, then you are the one that needs to create logic on your app side. The audience targeting and frequency setting that you can set in Intercom will have no effect.

 

 

  • Carousels launched with code will bypass audience filters and display for any logged in user.
  • A Carousel launched with code will open every time the method is called, so can be seen by the same user multiple times.

More: https://www.intercom.com/help/en/articles/4605339-launch-mobile-carousels-from-a-button-in-your-mobile-app

 

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