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Inquiry about Non-Profit Discount, Multi-Language and multi Help Center

  • 30 September 2023
  • 1 reply
  • 378 views

Hello,

We are a small non-profit organization based in Canada with five employees. We have been exploring a client support solution for our multiple events.

We have a few questions regarding your services and features. We are curious if your platform offers any discounts or special pricing for non-profit organizations based in Canada. 

Each of our events requires will need a dedicated Help Center to provide tailored support to our participants and attendees. Could you please confirm if it's possible to add multiple Help Centers under one account? 

Finally, Canada is a bilingual country, with both French and English being official languages. We will need the capability to publish articles and provide support in both languages. Can your platform accommodate this requirement?

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Best answer by Eden 4 October 2023, 23:46

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Hey @Sebastien Cote 👋 Eden from the support engineer team here.

 

At the moment, we are only able to offer a non-profit discount for organizations based in the US. There are steps that must be taken in order to verify the validity of a claim of being a non-profit, and we've only been able to test within the US at the moment. I'll be sure to let the team know you'd be interested in expanding this outside the US as well, though! 

 

For your other questions, it is possible to have multiple Help Centers associated with one Intercom workspace! The Multi Help Center feature allows you to create and manage several Help Centers for your various brands within a single workspace. These additional Help Centers are fully featured and largely independent from the initial Help Center. You can read more about this feature here.  You can also localize the default Help Center language based on the users viewing your articles or writing into the Messenger.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Browser Language is the default attribute we use to determine a user's language. It's automatically filled in when the user is tracked by the Messenger installed on your website and is the attribute that's used to determine the language the Messenger will be presented in to your users, as well as articles shown to a user. You can find more information on setting up multiple languages in Intercom here.👍

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