Is it possible to have product tours without supporting messenger/chat functionality on certain environment?

  • 10 March 2022
  • 1 reply

On a specific environment we would like to use intercom for product tours, but we don't want that users on that environment have ability to use messenger. Reason for that is that on certain environment there is different support team that users should interact with if they encounter problems. So we are not in charge of support process in that environment but we would like to use product tours for our product there as well.

What would you suggest in that case?



Best answer by Aparna 15 March 2022, 12:17

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Hey @stefan m​ ! Product tours can be triggered only when Messenger is installed on your website. Best option would be to install the Messenger and then hide it from the Messenger settings.