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Is it possible to run product tours for web apps and guide a user through multiple pages of your web app?


In our web app a user has multiple sites that they manage.

I want the product tour to start when the user has entered into a site for the first time. However, the link changes with the site ID for each user so will product tours work in this case? I've tried it in Intercom and I can't get it to work.

Best answer by Keerthi

@claudiu​ If they click to navigate to that page, I think it should work. Since I haven't worked with navigating to a different site I'm curious to know how you managed when designing the tour. Perhaps, separate product tours where one is triggered when the user navigates to the site from the previous site's product tour.

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3 replies

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  • Expert User
  • 1152 replies
  • January 15, 2021

Hello @claudiu​ , Product tours will work only on web-pages or web apps where Intercom code has been installed.


  • Author
  • New Participant
  • 1 reply
  • January 15, 2021

The code was obviously installed and intercom is working fine in both the web app and the marketing site.


Forum|alt.badge.img+3
  • Super User
  • 48 replies
  • Answer
  • January 15, 2021

@claudiu​ If they click to navigate to that page, I think it should work. Since I haven't worked with navigating to a different site I'm curious to know how you managed when designing the tour. Perhaps, separate product tours where one is triggered when the user navigates to the site from the previous site's product tour.


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