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I am looking to add Product Tours to some of my 'Manage Bookings' pages, the issue is that the Product Tour wouldn't be of any use if the user hasn't yet got any bookings (when they open the page for the first time and the product tour runs).

 

I'm looking for a way to only trigger the product tour when the user has their first booking, which can be seen on the 'Manage Bookings' page. At the moment the only rules you can add to trigger the Product Tour are based on the page URL, which isn't great as our site doesn't use the URL to distinguish whether the user has any bookings on the page.

 

Is there a way to trigger the product tour when a certain CSS element appears on the page, or maybe a particular ID?

Hello @conor h​ , You should send Intercom data attributes, and only after that you can target customers via booking number.

More information about how you can send user data to Intercom, hope this will be helpful.

 

Let me know if you have any questions, happy to help.

That's exactly what we were looking for, thank you very much!

  • Identify Requirements: Define the specific triggers or rules you want to implement in product tours, such as user behavior, demographics, or previous interactions.
  • Research Existing Solutions: Explore existing tools or platforms that offer advanced trigger capabilities for product tours, considering factors like customization options and integration capabilities.
  • Assess Integration Options: Evaluate integration options with your existing product tour solution or consider transitioning to a new platform that supports advanced triggers effectively.
  • Understand Technical Limitations: Familiarize yourself with any technical limitations or constraints of the chosen solution, ensuring compatibility with your website or application.
  • Develop Clear Criteria: Establish clear criteria for triggering events or rules within product tours, aligning them with your marketing objectives and user experience goals.
  • Define Trigger Scenarios: Define various trigger scenarios based on user actions, such as page views, time spent, exit intent, or specific clicks.
  • Implement Conditional Logic: Incorporate conditional logic into the product tour setup to dynamically adjust tour content or behavior based on trigger conditions being met.
  • Test and Iterate: Conduct thorough testing of the implemented triggers to ensure they function as intended across different user scenarios and devices.
  • Gather User Feedback: Collect feedback from users interacting with the product tours to identify areas for improvement and refine trigger rules accordingly.
  • Monitor Performance Metrics: Monitor key performance metrics related to user engagement, conversion rates, and tour effectiveness to assess the impact of advanced triggers.
  • Optimize and Fine-Tune: Continuously optimize and fine-tune trigger rules based on performance data and user feedback to enhance the overall effectiveness of product tours.
  • Document and Share Insights: Document the implementation process and share insights gained from using advanced triggers in product tours, contributing to knowledge sharing within the Strands nyt community and beyond.

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